For Southern California residents, making ready and defending your house or enterprise within the occasion of a wildfire is a day by day actuality.
A high precedence for Cox throughout a wildfire or different pure disaster is to maintain clients related to allow them to keep knowledgeable, test in with household and associates, and even entry their exhibits and films whereas away from house.
Cox additionally works arduous to maintain enterprise clients, together with hospitals and places of work of Emergency Services, related to allow them to proceed to serve their clients and the general public.
Wildfire season now begins earlier and ends later than in years previous, so Cox prepares all yr lengthy, reviewing its enterprise continuity plan and operating by mock wildfire occasions so workers in all sides of its operations will likely be ready and know their function and tasks throughout a pure disaster.
When sturdy winds and different climate circumstances create an elevated danger for wildfires, the native energy firm could notify their residential clients, and enterprise clients like Cox, that they’ll be implementing a Public Safety Power Shutoff (PSPS). In the occasion of a PSPS, Cox providers could also be interrupted in a neighborhood the place energy will likely be shut off.
During a wildfire or PSPS, Cox works carefully with the facility firm and public security businesses to observe the scenario and make sure the security of its community and services to maintain clients related.
There are additionally some issues Cox clients can even do to higher put together for an surprising occasion like a wildfire or Public Safety Power Shutoff.
Corded landlines and backup battery beneficial
Cox Voice clients ought to maintain corded landlines and a completely charged backup battery for cellphone modems in case of emergency. To buy a battery, name 855-324-7700 or go to your native Cox retailer.
Get updates on Cox’s Twitter deal with
In the occasion of a Public Safety Power Shutoff, wildfire or pure disaster, Cox will publish service outage updates, tips and different vital data on Twitter. Follow @coxcalifornia.
Download Cox apps earlier than a wildfire or PSPS happens
Cox app – Check on outages, keep updated with textual content alerts and handle your account.
Cox Contour app – Cox TV clients can entry the most recent information and climate and stream favourite content material to their smartphones and tablets.
If your energy goes out, a generator could extend your providers, in case your Cox service location nonetheless has energy. Check your generator proprietor’s guide for particulars on energy capability and protected operation.
Have Cox Homelife Security? It will proceed working with these limited functions.
Update contact data
In advance of wildfire season, replace your preferred contact data to obtain emergency and outage notices.
Disaster Relief Protections
You could possibly be eligible for client disaster reduction protections in case your Cox Voice service goes out throughout a state of emergency declared by the California Governor’s Office or the President of the United States. Disaster reduction protections embody waiver of a onetime activation payment for establishing distant name forwarding. Visit cox.com/CaliforniaAssist.