For Southern California residents, getting ready and defending your private home or enterprise within the occasion of a wildfire is a every day actuality.
A prime precedence for Cox throughout a wildfire or different pure disaster is to maintain prospects related to allow them to keep knowledgeable, verify in with household and mates, and even entry their reveals and films whereas away from dwelling.
Cox additionally works arduous to maintain enterprise prospects, together with hospitals and places of work of Emergency Services, related to allow them to proceed to serve their prospects and the general public.
Wildfire season now begins earlier and ends later than in years previous, so Cox prepares all 12 months lengthy, reviewing its enterprise continuity plan and operating by mock wildfire occasions so workers in all sides of its operations will probably be ready and know their position and tasks throughout a pure disaster.
When robust winds and different climate situations create an elevated danger for wildfires, the native energy firm could notify their residential prospects, and enterprise prospects like Cox, that they’ll be implementing a Public Safety Power Shutoff (PSPS).
In the occasion of a PSPS, Cox providers could also be interrupted in a neighborhood the place energy will probably be shut off.
During a wildfire or PSPS, Cox works intently with the ability firm and public security businesses to watch the state of affairs and make sure the security of its community and amenities to maintain prospects related.
There are additionally some issues Cox prospects may do to higher put together for an sudden occasion like a wildfire or Public Safety Power Shutoff.
Corded landlines and backup battery really useful
Cox Voice prospects ought to hold corded landlines and a completely charged backup battery for cellphone modems in case of emergency. To buy a battery, name 855-324-7700 or go to your native Cox retailer.
Get updates on Cox’s Twitter deal with
In the occasion of a Public Safety Power Shutoff, wildfire or pure disaster, Cox will publish service outage updates, tips and different necessary data on Twitter. Follow @coxcalifornia.
Download Cox apps earlier than a wildfire or PSPS happens
• Cox app – Check on outages, keep updated with textual content alerts and handle your account.
• Cox Contour app – Cox TV prospects can entry the most recent information and climate and stream favourite content material to their smartphones and tablets.
If your energy goes out, a generator could delay your providers, in case your Cox service location nonetheless has energy. Check your generator proprietor’s handbook for particulars on energy capability and protected operation.
Have Cox Homelife Security? It will proceed working with these limited functions.
Update contact data
In advance of wildfire season, replace your preferred contact data to obtain emergency and outage notices.
Disaster Relief Protections
You might be eligible for shopper disaster reduction protections in case your Cox Voice service goes out throughout a state of emergency declared by the California Governor’s Office or the President of the United States. Disaster reduction protections embody waiver of a one time activation price for establishing distant name forwarding. Visit cox.com/CaliforniaAssist.
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