T-Mobile Invests in Network Resources and Expands Emergency

Published 06-07-22

Submitted by T-Mobile

BELLEVUE, Wash., June 7, 2022 /CSRwire/ – T-Mobile (NASDAQ: TMUS) is taking huge steps to be prepared for no matter this yr’s hurricane and wildfire seasons carry its means. From making huge community resiliency investments that added 1000’s of backup mills to its useful resource stock, to increasing its emergency response fleet to incorporate much more autos with WiFi connectivity, to launching a brand new consumer-focused instructional collaboration with The Weather Channel, the Un-carrier desires the communities it serves throughout the U.S. to know Team Magenta has their backs.

“As forecasters predict another round of challenging summer weather events in 2022, T-Mobile teams have been taking proactive steps throughout the year to prepare so we can be there for the communities we serve when they need it most,” stated T-Mobile President of Technology Neville Ray. “Investing in our network, expanding our emergency response equipment fleet and preparing our teams to mobilize ensures T-Mobile shows up quickly whenever and wherever we’re needed. Our sincerest hope is that communities won’t be impacted, but we’ll be ready for whatever may come.”

T-Mobile’s new Mobile Command Center permits each T-Mobile incident responders and regional assist to mobilize, coordinate efforts and in the end assist the neighborhood in a faster, extra environment friendly technique.

Prepared for Any Possibility

Disasters could be unpredictable, so T-Mobile teams aim to be ready for any possibility. Before, throughout and after a climate or disaster occasion, the Un-carrier focuses on making certain clients, first responders and communities are supported.

Communication and Collaboration
Ongoing communication and collaboration between T-Mobile groups and with different companions is important to staying knowledgeable and preserving clients conscious of what’s to return. This contains:

  • Working with climate forecasters, together with StormGeo, to precisely monitor occasions and perceive potential severity.
  • Launching a brand new instructional collaboration with The Weather Channel to ship segments with tips and tips on put together for, handle via and get better from climate occasions.
  • Partnering with native authorities on proactive shopper communication, for instance, working with California’s electrical utilities to concern buyer alerts about Public Safety Power Shutoffs that can even assist cut back the danger of fires attributable to electrical infrastructure in excessive climate.
  • Aligning T-Mobile’s community, neighborhood and retail groups to develop complete incident response plans that guarantee community connections are restored, provides resembling pre-lit units, moveable telephone charging banks and charging cables can be found, and retail shops can safely reopen to assist clients.
  • Bringing these groups collectively, alongside business emergency administration personnel and state and native authorities businesses, to observe preparedness workout routines.
Network Jeep
Network Jeep

Network and Community Response Readiness
When it involves community readiness, resiliency and redundancy are important. T-Mobile is taking measures now that may enable the Un-carrier to have the ability to keep connectivity with restricted interruption even within the worst of circumstances, together with:

  • Having technicians and engineers able to employees Network Operations Centers (NOCs) the place they’ll monitor community site visitors calls for and climate impacts wherever they’re wanted, 24/7.
  • Equipping T-Mobile’s community switches, knowledge facilities, factors of presence and different important websites with extra fastened backup mills than ever earlier than, because of a multi-year community hardening funding that added 1000’s of latest backup mills and superior reduction and restoration instruments in hurricane-prone areas.
  • Significantly rising the variety of moveable mills that may restore energy to tower places the place everlasting mills should not attainable and repeatedly testing all websites.
  • Increasing the scale and forms of its fleet of emergency response autos, together with including Wi-Fi/charging trailers that may pull accessible wi-fi alerts and supply Wi-Fi connectivity; cell command facilities with laptop workstations, built-in charging ports, and satellite tv for pc and Wi-Fi connectivity; and tow autos with satellite tv for pc/2-way radio communication and storage for telephones, charging cords and moveable chargers.
  • Proactively staging professional engineers and technicians to rapidly assess impacts and start community restoration with non permanent options resembling Satellite Cells on Wheels (SatCOWs) and Satellite Cells on Light Trucks (SatCOLTs).
T-Mobile deploys a small satellite during Hurricane Michael in 2018
T-Mobile deploys a small satellite tv for pc throughout Hurricane Michael in 2018

How Customers Can Be Ready

Customers can take steps to arrange themselves earlier than and through climate occasions, too. Here are a couple of:

If energy outages and different service interruptions happen:

  • Set up Wi-Fi Calling. IMPORTANT: If you name 911 utilizing Wi-Fi Calling, give the operator your deal with.
  • Keep calls to a minimal and as brief as attainable or ship textual content messages.

More Information

Customers and the neighborhood can keep updated on T-Mobile’s response and restoration efforts:

  • T-Mobile or Metro by T-Mobile clients can name 611 from their telephone. Sprint clients can name 888-211-4727.
  • Check the T-Mobile Newsroom. Follow T-Mobile President of Technology Neville Ray and T-Mobile’s official Newsroom account (@TMobileNews) on Twitter.
  • Read extra about how T-Mobile prepares for and responds to disasters on the T-Mobile website.

*Wi-Fi Calling: Capable telephone and Wi-Fi connection required; could decrement plan minutes. Most units won’t transition between Wi-Fi and the wi-fi community. See your system’s User Manual and chosen service for particulars.

About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering a complicated 4G LTE and transformative nationwide 5G community that may supply dependable connectivity for all. T-Mobile’s clients profit from its unmatched mixture of worth and high quality, unwavering obsession with providing them the very best service expertise and undisputable drive for disruption that creates competitors and innovation in wi-fi and past. Based in Bellevue, Wash., T-Mobile gives providers via its subsidiaries and operates its flagship manufacturers, T-Mobile, Metro by T-Mobile and Sprint. For extra data please go to: https://www.t-mobile.com.

Media Contacts
T-Mobile US Media Relations MediaRelations@t-mobile.com
Investor Relations investor.relations@t-mobile.com

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As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the best way customers and companies purchase wi-fi providers via main product and repair innovation. The Company’s superior nationwide 4G LTE community delivers excellent wi-fi experiences to hundreds of thousands of consumers who’re unwilling to compromise on high quality and worth.

Based in Bellevue, Washington, T-Mobile US gives providers via its subsidiaries and operates its flagship manufacturers, T-Mobile and Metro by T-Mobile.

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