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T-Mobile Invests in Network Resources and Expands Emergency Response Fleet to Keep People Connected When Disasters Strike

BELLEVUE, Wash.–(BUSINESS WIRE)–T-Mobile (NASDAQ: TMUS) is taking huge steps to be prepared for no matter this 12 months’s hurricane and wildfire seasons carry its approach. From making huge community resiliency investments that added hundreds of backup turbines to its useful resource stock, to increasing its emergency response fleet to incorporate much more automobiles with Wi-Fi connectivity, to launching a brand new consumer-focused academic collaboration with The Weather Channel, the Un-carrier desires the communities it serves throughout the U.S. to know Team Magenta has their backs.

“As forecasters predict another round of challenging summer weather events in 2022, T-Mobile teams have been taking proactive steps throughout the year to prepare so we can be there for the communities we serve when they need it most,” stated T-Mobile President of Technology Neville Ray. “Investing in our network, expanding our emergency response equipment fleet and preparing our teams to mobilize ensures T-Mobile shows up quickly whenever and wherever we’re needed. Our sincerest hope is that communities won’t be impacted, but we’ll be ready for whatever may come.”

Prepared for Any Possibility

Disasters will be unpredictable, so T-Mobile groups goal to be prepared for any risk. Before, throughout and after a climate or disaster occasion, the Un-carrier focuses on guaranteeing prospects, first responders and communities are supported.

Communication and Collaboration

Ongoing communication and collaboration between T-Mobile groups and with different companions is vital to staying knowledgeable and holding prospects conscious of what’s to return. This contains:

  • Working with climate forecasters, together with StormGeo, to precisely observe occasions and perceive potential severity.
  • Launching a brand new academic collaboration with The Weather Channel to ship segments with tips and tips on methods to put together for, handle by and get better from climate occasions.
  • Partnering with native authorities on proactive client communication, for instance, working with California’s electrical utilities to situation buyer alerts about Public Safety Power Shutoffs that may even assist scale back the danger of fires brought on by electrical infrastructure in excessive climate.
  • Aligning T-Mobile’s community, neighborhood and retail groups to develop complete incident response plans that guarantee community connections are restored, provides reminiscent of pre-lit units, moveable telephone charging banks and charging cables can be found, and retail shops can safely reopen to assist prospects.
  • Bringing these groups collectively, alongside business emergency administration personnel and state and native authorities companies, to follow preparedness workout routines.

Network and Community Response Readiness

When it involves community readiness, resiliency and redundancy are vital. T-Mobile is taking measures now that can permit the Un-carrier to have the ability to keep connectivity with restricted interruption even within the worst of circumstances, together with:

  • Having technicians and engineers able to workers Network Operations Centers (NOCs) the place they’ll monitor community site visitors calls for and climate impacts wherever they’re wanted, 24/7.
  • Equipping T-Mobile’s community switches, knowledge facilities, factors of presence and different vital websites with extra mounted backup turbines than ever earlier than, due to a multi-year community hardening funding that added hundreds of recent backup turbines and superior reduction and restoration instruments in hurricane-prone areas.
  • Significantly rising the variety of moveable turbines that may restore energy to tower places the place everlasting turbines are usually not attainable and repeatedly testing all websites.
  • Increasing the dimensions and kinds of its fleet of emergency response automobiles, together with including Wi-Fi/charging trailers that may pull obtainable wi-fi indicators and supply Wi-Fi connectivity; cellular command facilities with pc workstations, built-in charging ports, and satellite tv for pc and Wi-Fi connectivity; and tow automobiles with satellite tv for pc/2-way radio communication and storage for telephones, charging cords and moveable chargers.
  • Proactively staging skilled engineers and technicians to rapidly assess impacts and start community restoration with short-term options reminiscent of Satellite Cells on Wheels (SatCOWs) and Satellite Cells on Light Trucks (SatCOLTs).

How Customers Can Be Ready

Customers can take steps to arrange themselves earlier than and through climate occasions, too. Here are a couple of:

If energy outages and different service interruptions happen:

  • Set up Wi-Fi Calling. IMPORTANT: If you name 911 utilizing Wi-Fi Calling, give the operator your deal with.
  • Keep calls to a minimal and as brief as attainable or ship textual content messages.

More Information

Customers and the neighborhood can keep updated on T-Mobile’s response and restoration efforts:

  • T-Mobile or Metro by T-Mobile prospects can name 611 from their telephone. Sprint prospects can name 888-211-4727.
  • Check the T-Mobile Newsroom. Follow T-Mobile President of Technology Neville Ray and T-Mobile’s official Newsroom account (@TMobileNews) on Twitter.
  • Read extra about how T-Mobile prepares for and responds to disasters on the T-Mobile website.

*Wi-Fi Calling: Capable telephone and Wi-Fi connection required; might decrement plan minutes. Most units is not going to transition between Wi-Fi and the wi-fi community. See your machine’s User Manual and chosen service for particulars.

About T-Mobile

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering a complicated 4G LTE and transformative nationwide 5G community that can provide dependable connectivity for all. T-Mobile’s prospects profit from its unmatched mixture of worth and high quality, unwavering obsession with providing them the very best service expertise and undisputable drive for disruption that creates competitors and innovation in wi-fi and past. Based in Bellevue, Wash., T-Mobile supplies providers by its subsidiaries and operates its flagship manufacturers, T-Mobile, Metro by T-Mobile and Sprint. For extra data please go to:

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