2022 up to now: recommendation from enterprise leaders for progress, readability, and success

Photo of Yesoon Lee of Mandu from LeadingDC

Business success is within the eye of the chief. Industry, location, buyer wants, and private values form what success means for everybody. While the journeys are quite a few and numerous, the information gained throughout instances of issue and triumph may be helpful to anybody operating a enterprise.

In this text, we highlight what we’ve discovered up to now within the first half of 2022 from entrepreneurs and executives whose mission is to create worth for his or her companies, prospects, and communities whereas prioritizing psychological well being.

January

“Fundamentally, Bird Bird is built on this question: ‘How can we use our time on earth wisely to become the best we can be?’ This question provides deep purpose and meaning behind things that could seem trivial or small. It makes every day a learning experience in the most meaningful of ways. This gives rise to an atmosphere of motivation and enthusiasm, and out of that, anything is possible.”
—Brian Batch, Bird Bird Biscuit
A convo with Yelp’s Top 100 Places to Eat winner Bird Bird Biscuit

“We as a business hope to lead 2022 with more intention, appreciation, and vulnerability. I know those words may not sound like a typical way to describe a business; however, we’re human, and we want people’s time here in our little botánica to be the experience they desire, giving them the space they need. We were never in this for the transactions. We’re in this for the opportunity to make good things happen, the relationships, and the creative energy we all hope to share and celebrate.”
—Jackelyn and Monica Madrigal, Color Me Chula
Small enterprise leaders share their New Year’s resolutions

“[Our team includes] young kids that have never had a job before and [we have to] be willing to put the time in with them and show them, ‘Hey, this is what our expectation is. This is how we do things.’ And we work around their schedules too. We know that this isn’t their forever job, but I tell everyone I hire, ‘This is my forever job.’”
—Joey Carioti, Cranky Al’s
How Cranky Al’s stays a neighborhood staple


In order to be inventive, you might want to be snug. To be snug, you might want to take pleasure in the place you’re employed and the setting. So I created a vibe the place individuals may be very snug sharing their information. We’re always educating.

Lana Kurayeva, Shear Bliss NYC Salon
Being intentional in observe and presence


“Every year we set out to exceed the previous year’s revenue—it’s why beginning a new year invigorates me. Particularly in light of the past two pandemic-ridden years, our company has focused on our values, which include delivering quality work with efficiency and transparency, but also treating our staff with empathy and kindness and prioritizing their safety.”
—Richard Narins, Power Wash Seal
Small enterprise leaders share their New Year’s resolutions

February

“Burnout red flags can consist of you starting to dislike the very thing that you love. In my personal experience, I started to resent my own business—the business that I built with blood, sweat and tears. As resentment sets in, you look at things differently. You’re not putting your best foot forward.”
—Chantay Golson, burnout restoration marketing consultant 
How to identify small enterprise burnout and discover the fitting treatment for you


At the tip of the day, [branding] is simply making an attempt to be useful to your shopper. That’s the final word measuring persist with any determination that enterprise house owners make: ‘How helpful is this thing for your consumer? How helpful are you as a brand?’

Ultimately, for those who assist somebody sufficient instances, over and time and again, that’s the sensation they’re getting from you. That’s the model.

Wesley The Keeper, Akron Honey
Branding and storytelling tips from Akron Honey proprietor Wesley The Keeper


“When I try to change my menu, I don’t think of what’s going to be more economically productive for me, but what is the customer going to like? What am I going to bring to the table that’s authentic and that’s going to keep our roots alive? I always think about what’s better for the customer, not for the business, and it turns out that way it always is better for the business.”
—Nancy Andrade, Islas Canarias Restaurant
‘You pull in your people:’ uniting 3 generations of Cuban-American cooking

“Now that we’ve gotten further into having a shop, we really see the power that Plantiitas has as a platform to bring awareness to more than just plants: mental health, racial justice, and social justice, which is a passion of ours as well. We’re lucky to be able to have that—to elevate new businesses like us, without putting up barriers. We know how expensive and how hard it is to start up a business. We’ve started to pave a path, and then we can welcome other folks on that path.”
—Anthony Diaz and Kevin Alcaraz, Plantiitas
Lessons on enterprise progress with thriving plant store, Plantiitas

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“One of my favorite things is promoting from within. We’ve had some of our best servers—Diego—start off as a dishwasher, and he ended up being number two in sales, until recently. And then he bought himself a boat, and now he’s chartering people, which was his dream since he came from Cuba five years ago. Those things are the things that I love to see.”
—Eileen Andrade, Amelia’s 1931 and Finka’s
‘You pull in your people:’ uniting 3 generations of Cuban-American cooking

March

“[Media coverage is] not you saying you’re great. It’s someone else saying you’re great. Your credibility is instant when a known, liked, and trusted source features you.”
—Christina Nicholson, Media Maven PR agency
3 steps to getting media protection for your online business

“We remind our staff that we get to live here and [adventure] on a daily basis. When someone walks through our door and wants to share in that, that’s a great honor for us. We think of ourselves as educators and facilitators, not salespeople.”
—Brendan Madigan, Alpenglow Sports
Prioritizing buyer wants, not simply the sale


Your workers are the lifeblood of your online business, the messengers of your organization’s mission, ethics, and worldview. They are the conduit between buyer and product, not solely guaranteeing a profitable transaction however eliciting a stage of satisfaction that retains them coming again.

Tia Agnew, The Joy Pilot
7 secrets and techniques to comfortable and profitable workers


“You really have to model… how you want [your team] to be and how you want them to interact with your customers. You’ll find myself and [others] helping people find hotels. We’ll give them ideas about what to do while they’re in town. We want to create an atmosphere where we feel like people are getting a lot of personalized attention and care.”
—Ashley Tedesco, Paluca Trattoria
Setting the tone of your online business by way of your actions

“We try to source locally as much as we can for what makes business sense. For the neighborhood that we’re in, we want to make sure things are affordable as possible for decently healthy food and good portion sizes. It’s a balancing act.”
—Jordan Robarge, Revival Chili
How 3 eating places are utilizing meals rescue to scale back waste and combat starvation

April

“I strongly recommend you actually take the time to do all of that research to really understand your unique value proposition. How are you so different from what’s out there that you can create this community of people that will become your ambassadors and will ride for you, no matter what?”
—Cora Miller, Young King Haircare
Three magnificence founders on illustration, discovering neighborhood, and launching their companies

“On every platform, I comment back on every review—good, bad, or ugly—because I think it’s very important. Why would you only respond to the negative? You have to reach out to the people that took their time to give you a positive review and let them know that you appreciate them.”
—Vadim Nayman, Bagel Master
4 steps to a profitable assessment response technique

“What we have found has worked well for Golde is really leaning into telling our authentic story. That’s where the magic is. If someone comes to you and says, ‘I love your brand,’ ask them why. If you could name one thing, what is the thing that makes you love this company? And you’ll start to hear themes, and you’ll start to find that pattern of where you need to lean in.”
—Trinity Mouzon Wofford, Golde
Three magnificence founders on illustration, discovering neighborhood, and launching their companies


I’ll take heed to [critical feedback from customers] and I’ll be like… Thank you for the 1-star assessment. This is how I develop. Without you bringing these errors to my consideration, I’d by no means know they have been occurring. You’re a layer of accountability for me to construct a greater enterprise.

Josh Campbell, Rescue Air Heating and Cooling
4 steps to a profitable assessment response technique


Rescue Air 1
Photo of Rescue Air on Yelp

“I think [grind culture] is the only culture I have ever known, but it is not a culture we want at Whiskey Bird, so I actively fight against it. I don’t work for the sake of working, and I know when it’s time to take a break.”
—Anthony Vipond, Whiskey Bird
Top 100 winner Whiskey Bird on the fact of entrepreneurship and discovering stability

May

“A restaurant is truly a team effort. Not one person is more important than another. A restaurant operates smoothly only when every individual involved is working in harmony together as one unit. This happens through routine open conversations with every one of our team members, so that any issues can be identified and resolved in a healthy manner. Most importantly, we listen to our team. If you do not take the time to listen to your team, and to learn and adapt to what they are saying, then you will be lost as a leader.”
—Danny Lee, Anju
Changing the narrative round Korean delicacies in D.C.


The tradition actually begins with a robust administration staff. I’m not in that constructing each minute, proper? So I feel all of us need to share the identical worth of caring about individuals and caring about your service and simply being genuinely good at what you do.

Rob Meir, CALA
The 360 buyer expertise begins on the hiring course of


“Be gentle with yourself. Running a business is really difficult, and there are many market forces working against you. It can be hard to withstand all the problems that get thrown your way—whether it’s employees moving on, crimes that happen in your store, or just trying to stay profitable. It’s hard to maintain your mental health.”
—Joanne Kwong, Pearl River Mart
Evolving the first-ever Chinese American division retailer for the following era

joanne kwong arranging jewelry display at PRM Chelsea Market
Photo of Joanne Kwong from Pearl River Mart

“We have a practice of sharing positive reviews internally. It’s kind of like ringing the bell digitally. And it’s a great way to keep that internal education focused on the importance of reviews. For us, it builds a culture of team appreciation. Getting props, knowing you’re doing a good job, is motivation to continue to do a good job—maybe an even better job.”
—Elizabeth Sexton, Aligned Modern Health
The high 3 issues you need to do along with your buyer evaluations

“Having a team in place, I started delegating everything that I possibly could. And recognizing that I should only be utilizing my resources on the things where I’m adding the highest value and really contributing. I trust my managers to respond to things appropriately… We all have very limited time in the day, and [you have to make] sure that you’re spending your time on the most high value things.”
—Alyssa Bayer, milk + honey spa
Prioritizing psychological well being to spice up your online business: recommendation from enterprise house owners

June

“It’s important to promote from within when possible. It’s not always possible, but I’d rather develop my people and my teams. Even if that means someone leaves us eventually, it’s more important to me that they were developed.”
—Susie Cooper, Elk Rapids Marina and Dam Shop
How a small-town Michigan marina is altering the position of enterprise locally

“We value the feedback we get from our customers. If they do give us negative feedback, we thank them. We’re very appreciative that they took the time to share that with us, because if they don’t, it doesn’t give us an opportunity to learn from it.”
—Brian Streeter, Cakebread Cellars
4 customer support tips to surpass expectations

“I started to really be able to learn and become friends with some of the very best people in my field from all across the country [by joining professional trade associations]. That was eye opening to me because before that, I didn’t know any other painters. I had just been doing my own thing. So I was able to learn the fundamentals and learn about industry standards I need to uphold.”
—Nichole Lovett, Harmony Haus
Painting the city inexperienced: how an area enterprise balances its values with progress and evolution


If you might be all the time solely searching for the fitting individual, you’re going to go up lots of people who may very well be that proper individual sooner or later. We take individuals who won’t have been given an opportunity elsewhere, we give them that likelihood, and we allow them to blossom into the individuals who they are often relatively than the person who they’re proper now.

Chris Fisher, Farm Ale Brewing Co.
3 tips on hiring, advertising, and making historical past from a Texas brewpub


Farm Ale Team
Photo from Farm Ale Brewing Co.

“We have found, especially just over time, more and more people want to book and communicate online. They want an easy and quick experience. We love our online booking system. It is so easy to use, simple, and fast. They can book at two in the morning in their pajamas, which actually a lot of people do. And it is very user-friendly.”
—Sara Albie, Nola Bliss Massage
3 tips for placing consolation into the shopper expertise

Editorial contributions by Emily Moon

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